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Shipping and Refund Policy

Since 2007, SoundExtreme has become a leader in providing innovative audio solutions for the outdoor world. Our team is constantly innovating to provide our customers—and yours—with dependable, rugged, waterproof consumer electronics.

Shipping and Refund Policy

SoundExtreme shipping policy

SoundExtreme offers free standard delivery nation-wide and we also have an express shipping option for fast delivery. Upon delivery, our couriers will request your signature. We will not leave the parcel anywhere else unless given explicit instructions to do so.


Products to be returned for a claimed credit must be clearly delivered to the address of Enfinity in accordance with the following procedures:

(a)Approval must first be obtained from Enfinity’s Customer Service who will provide a Return Products Authority Number;

(b) As far as reasonably possible, Products must be in the original carton and complete with all accessories and in a saleable and undamaged condition and marked with Enfinity’s Return Products Authority Number;

(c) Enfinity’s invoice number and Return Products Authority Number and date must be stated on the claim form;

(d) The reason for the return (e.g. faulty, damaged, wrongly delivered) must be stated on the claim form; and

(e) Enfinity will in each case determine at the discretion of the Enfinity Customer Service whether it should bear the relevant cost of freight.

SoundExtreme product return policy


We want you to love your purchase, so if you have changed your mind, you may return the item within 30 days of delivery. For a Change of Mind return, we ask our buyer to pay for the return postage costs. If the box is opened or damaged, or if the item is used, then a 25% restocking fee may apply. 

We do not cover return shipping for Change of Mind purchases, if the item is still new, unused, and sealed, a 10% Change of Mind fee will be deducted. In the unlikely event that an item arrives damaged, please contact us immediately and our team will provide the best resolution for a replacement or a full refund. 

Please contact us (Tel: 1300 883 085 or email us on before leaving feedback, we are happy to help you and resolve any issues you may have. Contact us within 30 days if you have a faulty item and we will cover the return postage where necessary. 

ADDRESS CHANGES: If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to an RTS (return to sender) fee if we are unable to change the details before dispatch, and a re-shipping fee (dependent on the weight of the items). We are not responsible for these changes if there is a mistake entered by the buyer. 

RETURN PROCESS: If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. 

Once an item is returned we will inspect your products and investigate any claimed defect. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, there was a failure to use following manufacturer's instructions, the item was used abnormally or there has been a failure to take reasonable care), we will reject your claim and return your goods to you or discuss other options. 

The buyer must cover the cost of return shipping to receive goods we have rejected on inspection, and we will provide the buyer with instructions on how to make this payment. Refunds will be issued using the payment method used for purchase. 

We aim to process refunds and replacements within 30 days of receipt by us of the original product. For Change of Mind returns, please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. We cannot refund or exchange goods for Change of Mind or errors you made in your order. 

We may, at our sole discretion, allow a return for exchange of a product on a case-by-case basis, provided that the item in question is;

  • Returned within 30 days of order
  • Not used or opened (with original tags and/or packaging)
  • In a resalable condition
  • Not damaged in any way

We may provide you with a product exchange or store credit only when we receive the returned product. The buyers are responsible for the payment of return postage on the buyer’s order. Change of Mind returns are not accepted for in-ear headphones. Remedies for defective goods are still available.